WHAT PAYMENT METHODS ARE ACCEPTED by www.cleverelly.com?

All our payments are processed through Paypal and Stripe. Paypal accepts a range of payment methods including payment from your credit card, debit card, direct debit from your bank account and Paypal account. You do not need a Paypal account to complete your payment if you choose to pay via credit card; Visa or Mastercard. Other payment methods may require you to register an account with Paypal. Stripe terms and conditions and privacy policy can be found at https://stripe.com/au/privacy.

IS IT SAFE TO USE MY CREDIT CARD AT www.cleverelly.com?

Yes, shopping at www.cleverelly.com is safe. Our site employs the latest version of SSL to encrypt your information and make sure that this information is only visible you and our service team. In any case where you suspect fraud, you need to immediately contact your credit card provider, many of which now provide online guarantee. We will never ask for your credit card’s pin number during the checkout process.

HOW DO I KNOW MY ORDER HAS BEEN SUCCESSFUL?

Once payment has been successful, you will receive a confirmation email to your nominated email address provided to us. If you have not received a confirmation email from us within 24 hours of placing your order, you may have either incorrectly entered your email address or the confirmation email has been flagged as spam by your ISP and will be found in your SPAM mail folder. If you cannot locate the confirmation email please contact our support team by emailing info@cleverelly.com.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

Orders placed on Monday through to Friday (excluding Victorian Public Holiday) will be processed the next working day and will be dispatched within 24-48 hours. Orders placed on non-business days will be processed the following business day and will be dispatched within 24-48 hours. However, we ask for you to place your order at least 14 days before you anticipate to receive the product.

DID YOU KNOW?

If you shop with PayPal, you may be eligible for their Refunded Returns service and PayPal will refund you the cost of sending items back, up to 8 times per year, to a value of $45 per eligible transaction. Click here (https://www.paypal.com/au/webapps/mpp/returns) to learn more.

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